Senior Solutions Engineer - Ad Platforms

$124,000 - $166,200/Yr

Hulu - New York, NY

Full-time - Mid Level

New York, NY

Motion Picture and Sound Recording Industries

About the position

The Senior Solutions Engineer for Ad Platforms at Disney Entertainment & ESPN Technology is responsible for overseeing the technical operations of the Automated Marketplace and Core Ad Serving integrations. This role involves ensuring the health and performance of advertising technology solutions, managing production incidents, and collaborating with various teams to enhance operational efficiency and customer satisfaction. The position requires a strong understanding of ad technology and distributed systems, with a focus on delivering high-quality service in a fast-paced environment.

Responsibilities

• Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations.
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
• Investigate complex issues, diagnose product bugs, and resolve requests.
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives.
• Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
• Contribute to the development of best practices, team processes, and peer training.
• Be a leader by example within the team.

Requirements

• Bachelor's degree or relevant years of experience required, preferably in Information Technology, Computer Science, Mathematics, Business or a related discipline.
• 5+ years of experience in ad technology, operations, support or incident management.
• Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types.
• Strong grasp of online video and display advertising and monetization.
• Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
• Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
• Fluency in SQL and experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms).

Nice-to-haves

• Experience shipping multiple products in an agile software development environment.
• Impeccable written and verbal communication, time management and organizational skills.
• Strong analytical skills and passionate about answering questions with data.

Benefits

• Medical, financial, and/or other benefits depending on the level and position offered.
• Bonus and/or long-term incentive units may be provided as part of the compensation package.