VIAVI Solutions - San Jose, CA
posted 3 months ago
As a Senior Solutions Engineer at VIAVI, you will play a crucial role in providing both pre-sales and post-sales support to our key customers across the West US region. Your primary responsibility will be to quickly develop a deep understanding of the technical challenges faced by our customers, which may hinder their ability to achieve their product and service delivery objectives. You will leverage your expertise in solution and value selling to build compelling business cases that effectively communicate our value proposition to clients. In this position, you will be tasked with establishing strategic working relationships with assigned clients, ensuring that you understand their technical and business needs. You will work collaboratively with both internal and external teams to anticipate and qualify customer needs, providing technical demonstrations and presentations that showcase our solutions. Additionally, you will collaborate with VIAVI's Support and Engineering teams to address and resolve customer issues, ensuring a seamless experience for our clients. Your role will also involve identifying customer requirements and effectively communicating these needs to our Product Marketing team, helping to shape the future of our offerings based on real-world feedback. This position requires a self-motivated individual who is willing to take on challenges and work independently while also being a strong team player.