Senior Solutions Engineer
CyberCoders - Ann Arbor, MI
posted 5 months ago
About the position
As a Senior Solutions Engineer, you will play a pivotal role in supporting both pre-sales and post-sales activities, ensuring that customers have a clear understanding of our innovative web accessibility products. Your primary responsibility will be to lead the proof-of-concept delivery for clients, which may vary in complexity and customization. You will prepare and deliver engaging demos, effectively communicating the value and features of our products to meet the specific needs of our customers. Collaboration is key in this role, as you will work closely with teams across Product, Software Engineering, Marketing, and Sales to enhance customer understanding of our offerings and integration possibilities. In this fully remote position, you will be part of a dynamic team dedicated to making the internet more accessible for individuals with limited accessibility. Your contributions will directly impact our mission to bridge the gap in web accessibility, making it an open tool for everyone. We are looking for someone who is not only technically proficient but also possesses strong communication skills to articulate complex concepts in a clear and concise manner. This role offers a competitive compensation package, a comprehensive benefits plan, and the flexibility to maintain a healthy work-life balance.
Responsibilities
- Support pre-sales and post-sales in customer support and ensuring clear understanding of our product and respective suite for our customers
- Lead the proof-of-concept delivery for clients with varying degrees of complexity and customization
- Prepare demos and implement effective communication (written & verbal) for our customer use cases
- Collaborate with Product, Software Engineering, Marketing, and Sales Team
- Contribute to customer understanding of our product value, features, integration possibilities, and overall product/software offerings for their specific needs
Requirements
- 5+ years experience in software development and/or implementation role
- 2+ years experience in a customer facing technical role
- Hands-on experience with programming languages such as Javascript, Python, Java, PHP, or Ruby
- Hands-on experience with either Selenium or WebDriver
- Understanding of devops and CI/CD principles
Nice-to-haves
- solutions sales
- Software Engineering
- Software Testing
- Customer-Facing
- Pre-Sales
- Post-Sales
- Web Development
- Back-End Development
Benefits
- 100% Remote
- Vacation/PTO
- Medical, Dental, Vision
- 401k + 3% Match
