SENIOR SOLUTIONS ENGINEER

Ivy.Ai - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Professional, Scientific, and Technical Services

About the position

As a Senior Solutions Engineer at Ivy.ai, you will play a critical role in bridging the gap between our advanced AI communication platform and our clients' needs, ensuring seamless integration and customer satisfaction. You will serve as the primary technical liaison for the Sales, Project Management, and Partnership Success teams, working closely with higher education institutions to understand their unique requirements, design tailored solutions, and guide them through the deployment process. This position requires a strong technical background, experience with software integrations, and exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders. In this role, you will partner with Account Executives and Sales teams to provide technical guidance, product demonstrations, and customized solutions to prospective clients. You will identify and address technical challenges, ensuring that client requirements are met. Additionally, you will collaborate with clients to design solutions that effectively integrate Ivy.ai's AI chatbot platform with their existing systems, such as Student Information Systems and Learning Management Systems. You will lead the technical implementation of our platform for clients, ensuring successful deployment and minimal disruption to client operations. Your responsibilities will also include providing ongoing technical support and training to clients, acting as a technical point of contact to resolve any issues that arise post-implementation. You will create and maintain comprehensive technical documentation, integration guides, and best practices for both clients and internal teams. Staying current with the latest trends in AI and higher education technology will be essential to maintain Ivy.ai's competitive edge and drive innovation.

Responsibilities

• Partner with Account Executives and Sales teams to provide technical guidance, product demonstrations, and customized solutions to prospective clients.
• Identify and address technical challenges, and answer product-related questions to ensure client requirements are met.
• Collaborate with clients to understand their requirements and design solutions that effectively integrate Ivy.ai's AI chatbot platform with their existing systems.
• Develop integration plans and technical specifications for seamless deployment.
• Lead the technical implementation of our platform for clients, including software configuration, custom script development, integration management, and troubleshooting.
• Provide ongoing technical support and training to clients to ensure successful adoption and utilization of the Ivy.ai platform.
• Act as a liaison between clients and internal teams, including Product, Development, and Partner Success teams.
• Create and maintain comprehensive technical documentation, integration guides, and best practices for both clients and internal teams.
• Stay current with the latest trends in AI, chatbot technology, and higher education technology.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). An advanced degree is preferred.
• 5+ years of experience as a Solutions Engineer, Technical Consultant, Integration Specialist, or similar role in a SaaS company, preferably in the higher education or technology sectors.
• Proficient in Typescript, Node.JS, SQL, REST API development, and Git.
• Experience with Postman, Graph API, React JS.
• Familiarity with Python, Google Cloud/AWS/Kubernetes, and CI/CD tools (e.g. Jenkins) is a bonus.
• Proficiency in HubSpot, Google Workspace, and fluency in higher education systems (SIS, LMS, and CRM) is required.
• Excellent written and verbal communication skills, with the ability to effectively explain complex technical concepts to both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a proactive mindset and a focus on continuous improvement and innovation.
• Proven experience managing multiple client projects simultaneously, with a track record of meeting deadlines and delivering high-quality results.
• Experience in a customer-facing role, providing exceptional service and support.

Nice-to-haves

• Experience in the higher education sector.
• Familiarity with additional programming languages or technologies related to AI and chatbot development.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work with cutting-edge technology in AI-driven communication solutions.
• Dynamic and innovative work environment.