Senior Solutions Engineer

$175,000 - $220,000/Yr

Stytch - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The Senior Solutions Engineer at Stytch plays a crucial role in the Solutions Engineering team, collaborating with various departments to enhance the technical sales process. This position focuses on understanding customer needs, leading technical evaluations, and guiding enterprise customers through post-sale implementations. The role emphasizes problem-solving, relationship-building, and providing innovative solutions in the realm of authentication and security.

Responsibilities

• Lead technical customer conversations to identify, qualify and address customers' authentication use cases, requirements and constraints
• Collaborate with the sales team to demonstrate the business and technical value of Stytch
• Lead technical demos, POCs and implementations of Stytch's authentication platform
• Codify learnings from customer deployments into repeatable implementation methodologies and playbooks
• Develop technical domain expertise of authentication and authorization concepts and policies such as SAML, OIDC, and OAuth
• Partner with our Product organization to help shape our roadmap based on prospect and customer feedback, challenges and growth drivers.

Requirements

• 5+ years of experience in a technical consulting role supporting mid-market or enterprise customers
• Strong software engineering background with hands-on experience in full-stack development principles and API-first developer tooling
• Excellent knowledge of web services, APIs, and related standards, such as HTTP and REST; experience with authentication protocols (SAML/OIDC), MFA is a plus
• Proven ability to communicate credibly and effectively with stakeholders at all levels
• Strong sense of empathy, enabling a deep understanding of our customers' needs

Nice-to-haves

• Experience in a fast-paced, less-structured environment
• Ability to establish oneself as a thought leader in authentication and security
• Experience in developing perspectives on best implementation practices

Benefits

• Equity
• Health care insurance
• Paid time off
• Paid parental leave