American Physical Therapy Association - Alexandria, VA
posted 3 months ago
Full-time - Mid Level
Alexandria, VA
101-250 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
About the position
The Senior Specialist, Application Support plays a crucial role in the Information Technology department at APTA, focusing on providing comprehensive support and maintenance for various applications used within the organization. This position involves analyzing system data, implementing support methodologies, and ensuring effective communication with end users regarding application statuses and issues. The role also includes training staff, managing software implementations, and collaborating with IT staff and software vendors to optimize system performance and user experience.
Responsibilities
- Acts as a systems resource for all system users.
- Implements and conducts support and maintenance methodologies.
- Performs analysis of system data required for reports or data file extracts.
- Assists in the planning, setup, installation, testing, training, and deployment in production and development environments.
- Documents, configures, and manages software and application implementation and updates.
- Provides end user customer support and communication on application statuses, functional issues, and data corrections.
- Coordinates with other Information Technology staff both internally and externally as required to efficiently support users.
- Develops/maintains systems configurations and executes administration and operational duties on systems while maintaining data/information as required.
- Interacts with software vendors to provide best solutions to business problems.
- Provides regular and tailored training to teams within the association and develops instructional materials and user manuals.
- Prepares maintenance plans and upgrading schedules for the organization's systems.
- Creates custom applications to optimize ease of use.
Requirements
- Bachelor's degree in computer science, Information Technology, or Information Systems.
- 5+ years' experience in a combination of Information Technology, Technical Support, or Application Administration.
- Experience with Microsoft Office 365 administration.
- Experience creating workflows and automations.
- Experience with Microsoft SharePoint administration.
- Experience building queries and dashboards.
- Experience with Microsoft Dynamics.
- Experience with Microsoft SQL.
- Exceptional verbal and written communication skills.
- Extraordinary customer service and relationship management skills.
- Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience.
- Critical thinking skills.
Nice-to-haves
- Experience with ticketing systems, demonstrating efficient ticket resolution and effective customer service for those submitting tickets.
- Strong time and task management skills.
- Prior use of Freshdesk, membership database systems, iMIS, Protech Dynamics CRM, Cobalt Dynamics CRM.
- Experience with Learning Management System (LMS).
- Experience with Elevate LMS.
- Experience with Armature Accreditation Management Software and Education Management Solutions, Competency AI, Armature.
Benefits
- Flexible work schedules
- Generous retirement contributions
- Travel subsidies for employees who choose public and active transportation
