American Physical Therapy Association - Alexandria, VA
posted 2 months ago
About the position
The Senior Specialist, Application Support at APTA plays a crucial role in ensuring the smooth operation and maintenance of the organization's systems. This position is designed for individuals who are passionate about technology and its application in improving societal health through the physical therapy profession. The Senior Specialist will act as a systems resource for all users, implementing and conducting support and maintenance methodologies that are essential for the effective functioning of the applications used within the organization. This role involves a comprehensive analysis of system data required for reports or data file extracts, necessitating a deep understanding of how data is utilized, stored, and accessed within the application. An elevated level of confidentiality is expected in handling this sensitive data, ensuring that all information is managed with the utmost care and security. In addition to technical responsibilities, the Senior Specialist will assist in the planning, setup, installation, testing, training, and deployment of applications in both production and development environments. This includes documenting, configuring, and managing software and application implementations and updates. The role also requires providing end-user customer support and communication regarding application statuses, functional issues, and necessary data corrections. Coordination with other Information Technology staff, both internally and externally, is essential to efficiently support users and maintain operational effectiveness. The Senior Specialist will be responsible for developing and maintaining system configurations, executing administration and operational duties on systems, and ensuring that data and information are maintained as required. Interaction with software vendors to provide the best solutions to business problems is also a key aspect of this role. Regular and tailored training will be provided to teams within the association, along with the development of instructional materials and user manuals. Additionally, the Senior Specialist will prepare maintenance plans and upgrade schedules for the organization's systems, creating custom applications to optimize ease of use and enhance user experience.
Responsibilities
- Acts as a systems resource for all system users.
- Implements and conducts support and maintenance methodologies.
- Performs analysis of system data required for reports or data file extracts.
- Assists in the planning, setup, installation, testing, training, and deployment in production and development environments.
- Documents, configures, and manages software and application implementation and updates.
- Provides end user customer support and communication on application statuses, functional issues, and data corrections.
- Coordinates with other Information Technology staff both internally and externally as required to efficiently support users.
- Develops/maintains systems configurations and executes administration and operational duties on systems while maintaining data/information as required.
- Interacts with software vendors to provide best solutions to business problems.
- Provides regular and tailored training to teams within the association and develops instructional materials and user manuals.
- Prepares maintenance plans and upgrading schedules for the organization's systems.
- Creates custom applications to optimize ease of use.
Requirements
- Bachelor's degree in computer science, Information Technology, or Information Systems.
- 5+ years' experience in a combination of Information Technology, Technical Support, or Application Administration.
- Experience with Microsoft Office 365 administration.
- Experience creating workflows and automations.
- Experience with Microsoft SharePoint administration.
- Experience building queries and dashboards.
- Experience with Microsoft Dynamics.
- Experience with Microsoft SQL.
- Exceptional verbal and written communication skills.
- Extraordinary customer service and relationship management skills.
- Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience.
- Critical thinking skills.
Nice-to-haves
- Experience with ticketing systems, demonstrating efficient ticket resolution and effective customer service for those submitting tickets.
- Strong time and task management skills.
- Prior use of Freshdesk, membership database systems, iMIS, Protech Dynamics CRM, Cobalt Dynamics CRM.
- Experience with Learning Management System (LMS).
- Experience with Elevate LMS.
- Experience with Armature Accreditation Management Software and Education Management Solutions, Competency AI, Armature.
Benefits
- Flexible work schedules
- Generous retirement contributions
- Travel subsidies for employees who choose public and active transportation
