Senior Specialist - Consumer Default Litigation

Full-time - Entry Level

Hybrid - Cleveland, OH

Credit Intermediation and Related Activities

About the position

The Senior Specialist - Consumer Default Litigation will independently manage a portfolio of consumer accounts involved in various stages of litigation. This role requires a comprehensive understanding of the litigation process, including pre-litigation and post-complaint phases. The specialist will review litigation documents, update account statuses, and provide recommendations based on legal filings. The position involves collaboration with management and external attorneys, as well as administrative responsibilities related to litigation projects.

Responsibilities

• Independently manage assigned portfolio of consumer accounts in different states of litigation.
• Review and understand litigation documents and pleadings filed in state court.
• Update account status and routing in KeyBank's internal systems as it relates to the status of the litigation.
• Make sound recommendations when reviewing litigation filings or consult with outside attorneys.
• Meet with management on process or issues that arise on accounts.
• Demonstrate ability to independently problem solve and offer constructive solutions.
• Answer emails and inquiries in a timely manner, providing sound legal responses.
• Participate and help manage projects in support of KeyBank's internal initiatives.
• Prepare documentation related to litigation accounts and their statuses.
• Administratively manage various projects and assignments for the litigation team.
• Interact with clients or attorneys and handle account maintenance.
• Maintain and review invoicing to ensure billing accuracy; update the system for billing by attorney vendors.
• Refer accounts to vendor attorneys and address any questions they may have.

Requirements

• High School Diploma or equivalent required.
• Bachelor's Degree and/or Paralegal Certification preferred.
• 2-3 years work experience in litigation, probate and estate planning, bankruptcy legal support, mortgage servicing, or loss mitigation preferred.
• Strong PC skills with digital literacy in Office365, Excel, and Adobe.
• Detail oriented with ability to prioritize multiple responsibilities and deadlines.
• Availability to work overtime when necessary, including possible weekends.

Nice-to-haves

• PACER/CM-ECF navigation experience preferred.
• Knowledge of KeyBank internal systems: CACS, CAS, ALS, CLS, MSP, Hogan, TSYS, Tymetrix and/or ASF is a plus.

Benefits

• Base hourly rate in the range of $24 to $25 per hour depending on location and experience.