Senior Specialist, Customer Solutions

XPO Logistics - North Richland Hills, TX

Full-time - Mid Level

North Richland Hills, TX

1-10 employees

Truck Transportation

About the position

The Senior Specialist, Customer Solutions at XPO is responsible for managing customer relationships and ensuring successful delivery of logistics services. This role involves influencing cross-functional teams, understanding customer requirements, and providing insights to enhance the shipping experience. The position requires a commitment to oversight and accountability for service delivery, as well as the ability to produce reports and communicate effectively with customers.

Responsibilities

• Influence cross-functional teams to ensure delivery on expected scale and take ownership of potential failures.
• Understand customer requirements and commit to the necessary oversight for success.
• Produce daily reports and other customer communications to build trust and provide insights.
• Keep all systems updated for accurate reporting and identify failures, recording root causes and responsible parties.
• Provide feedback and ideas for process improvements.

Requirements

• 2 years related experience or equivalent combination of education and experience.
• 2-4 years of logistics or transportation experience preferred.

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over the first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan