Senior Specialist Inflight Process, Quality & Training - Onboarding Development

United Airlines - Arlington Heights, IL

Full-time - Mid Level

Arlington Heights, IL

Air Transportation

About the position

The Senior Specialist Inflight Process, Quality & Training - Onboarding Development at United Airlines is responsible for managing and enhancing the training materials and processes for new hires in the Inflight Services team. This role focuses on ensuring effective onboarding, performance monitoring, and the development of training strategies to meet evolving demands in the airline industry. The position requires collaboration with various stakeholders to maintain high training standards and support the overall mission of delivering exceptional customer service.

Responsibilities

• Management of Training Materials for new hire training, including creating, updating, and organizing resources to support effective onboarding.
• Coordinating with the Global Learning design team to ensure training milestones are met and that materials align with broader learning strategies and standards.
• Performance Monitoring and Development of new hires in classroom training through observations, evaluations, and feedback.
• Providing coaching and support to address skill gaps and ensure readiness for transitioning to on-the-job training.
• Creating key performance indicators to measure training success and developing strategic plans to address future training needs.
• Ensuring the organization is prepared for evolving demands and maintains consistent skill development across all teams.
• Collaborating with instructors to identify new hire training continuity plans and develop strategies that address training gaps.
• Planning for alternative training approaches, resources, and support to keep new hires on track in the event of schedule changes or learning obstacles.
• Coordinating with stakeholders for underperforming employees to address performance issues and develop targeted action plans.

Requirements

• Bachelor's degree or 4 years of relevant work experience in Business/Administration, Education, Communications or Human Resource.
• 1-2 years of scheduling operations experience.
• 1-2 years of crew scheduling experience or aviation management.
• 1+ years of project management experience.
• Analytical skills.
• Written and verbal communication skills.
• Strong Excel skills.
• Knowledge of crew scheduling.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

• Master's degree.
• 2+ years of experience with training and development.
• 2+ years in a people leader role.
• Training design experience.
• Familiarity with relevant labor regulations and compliance.

Benefits

• Parental leave
• 401k
• Space available travel privileges