Senior SRE Engineer

$107,100 - $153,000/Yr

RingCentral - Fort Worth, TX

Full-time - Senior

Hybrid - Fort Worth, TX

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Site Reliability Engineer (SRE) at RingCentral is responsible for ensuring the reliability and performance of the company's distributed infrastructure systems. This role involves supporting production environments, developing infrastructure solutions, and collaborating with various teams to enhance system stability and efficiency. The SRE will work extensively with Docker, Kubernetes, and cloud services, focusing on automation, monitoring, and continuous improvement of deployment processes.

Responsibilities

• Provide ongoing support for production environment in terms of delivering changes, troubleshoot, manage issues, perform root cause analysis, facilitate blameless postmortems
• Research and develop solutions for Docker (Kubernetes, Spinnaker) infrastructure in data centers and Amazon, DNS systems, RPM repositories, OS customization, GIT
• Work on Infrastructure as Code (IaaC) with Terraform
• Actively contribute to production stability improvements (monitoring, process improvements, automation)
• Develop infrastructure solutions
• Work with CI/CD processes - use and create
• Design automated software and product upgrades, change management, and release management solutions
• Communicate and collaborate with adjacent teams (Operations, QA, Development)
• Continuously improve and share knowledge of system, update documentation
• Deployment evening shifts

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience
• Knowledge and experience in production support activities
• Understanding of SRE principles and DevOps practices
• Good knowledge of Linux and popular open-source applications
• Fundamental understanding of TCP/IP networks
• Expertise automating system administration tasks with configuration management tools
• Good knowledge of one of scripting languages (bash, Python)
• Knowledge of CI/CD tools and ability to implement deployment activities automation
• Familiar with application and service monitoring tools and techniques

Nice-to-haves

• Go Development experience
• Ability to read and troubleshoot Python/Go code
• Familiarity and practical experience with virtualization/cloud technologies
• Familiarity with Networking protocols such as BGP
• Experience in ELK usage, Grafana
• Experience with Docker infrastructure deployment from scratch

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program