Shield Ai - San Diego, CA
posted 4 months ago
The Senior Staff Customer Success Manager at Shield AI is a pivotal role focused on ensuring that customers derive maximum value from the Hivemind Enterprise Software. This position requires a proactive approach to customer engagement, emphasizing the importance of building and maintaining strong relationships with clients. The Customer Success Manager will serve as the primary point of contact throughout the customer lifecycle, which includes onboarding, training, offboarding, and contract renewals. In this role, you will be responsible for developing and implementing tailored customer success plans that align with the specific goals and objectives of each client. Regular reviews will be conducted to assess customer progress and satisfaction, ensuring that they are achieving their desired outcomes. Collaboration is key, as you will work closely with sales and product teams to address customer needs and feedback, ensuring that the product evolves in line with customer expectations. Additionally, you will own and drive the contract renewal process, playing a crucial role in maintaining account health and driving revenue growth through a land and expand strategy. Your ability to navigate complex customer environments and foster strong partnerships will be essential to your success in this position.