Senior Staff Outbound Product Manager - Platform

ServiceNow - Chesterfield, MO

Full-time - Senior

Chesterfield, MO

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Staff Outbound Product Manager - Platform is a key role within the Platform product organization at ServiceNow, focusing on the foundational capabilities of the Now Platform. This position is part of the Strategic Enablement Team and is responsible for maximizing customer renewals for the Now Assist suite of products by shaping deployment strategies and facilitating customer adoption. The role involves collaboration with various stakeholders, including sales teams, product teams, and customers, to ensure successful adoption and support of the platform.

Responsibilities

• Establish relationships with account teams to gather customers' desired business outcomes with Now Assist.
• Act as a central point of contact for support-related activities for high-profile, strategic customers.
• Drive regularly scheduled customer meetings to ensure timely updates on ongoing Now Assist projects.
• Work cross-functionally to provide solutions for impediments affecting customer milestones.
• Prepare summary status reports for all levels of management, including C-level stakeholders.
• Develop an understanding of customer deployment of the platform and point solutions.
• Recommend appropriate deployment support paths based on customer situations.
• Gather and share customer input to address adoption blockers and inform product strategy.
• Develop or inform deployment support strategy and prioritization.

Requirements

• Extensive knowledge of the Now Platform and ServiceNow business solutions.
• 10+ years in a customer-facing role, sales/pre-sales, or similar role.
• Proficient analytical skills, mastery of Excel, and reporting on the ServiceNow platform.
• Excellent oral and written communication skills with the ability to create compelling narratives based on data.
• Enjoy working in a highly collaborative environment.
• Ability to think strategically, learn fast, and communicate with impact.
• Strong organizational, communication, teamwork, presentation, problem-solving, and time management skills.
• Self-starter with a collaborative 'win as a team' approach.
• Bachelor's degree or equivalent experience.
• Fluent in English.