Senior Staff Strategic Business Operations Manager

$155,600 - $272,400/Yr

ServiceNow - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Staff Strategic Business Operations Manager at ServiceNow plays a crucial role in driving operational and strategic initiatives within a high-growth business unit. This position involves serving as a trusted advisor to the Head of Business Operations & Strategy, collaborating with cross-functional leadership, and contributing to the overall business objectives through data-driven analysis and strategic planning. The role requires strong analytical skills, effective communication, and the ability to manage complex projects in a fast-paced environment.

Responsibilities

• Serve as a key advisor and thought partner to BU leadership and collaborate closely with cross-functional leadership to drive business impact
• Structure complex problems, develop hypotheses, conduct analyses, synthesize findings and suggest recommendations in high-quality output
• Use data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
• Support prioritization of initiatives and resourcing using data
• Support cross-functional initiatives and programs
• Help run business reviews and planning activities, and support alignment between BU leaders and all stakeholders (C-Level, other functions)

Requirements

• At least 8 years of experience or 4 years of experience pre-MBA or 2 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company
• Strong data analytics and problem-solving skills
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of leading cross-functional projects
• Collaborative team player who is also an independent thinker
• Self-starter who thrives in fast-paced, high-growth environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry

Benefits

• Base pay of $155,600 - $272,400
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs