Senior Staff Strategic Business Operations Manager

$155,600 - $272,400/Yr

ServiceNow - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Staff Strategic Business Operations Manager at ServiceNow plays a crucial role in advising the Head of Business Operations & Strategy for a high-growth business unit. This position involves high visibility and engagement in both operational and strategic initiatives, representing the business unit in corporate forums and driving impactful business outcomes through collaboration with cross-functional teams. The role requires strong analytical skills, problem-solving capabilities, and the ability to synthesize complex information into actionable recommendations.

Responsibilities

• Serve as a key advisor and thought partner to BU leadership and collaborate closely with cross-functional leadership to drive business impact
• Structure complex problems, develop hypotheses, conduct analyses, synthesize findings and suggest recommendations all in high-quality output (written and oral)
• Use data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
• Support prioritization of initiatives and resourcing using data
• Support cross-functional initiatives and programs
• Help run business reviews and planning activities, and support alignment between BU leaders and all stakeholders (C-Level, other functions)

Requirements

• At least 8 years of experience or 4 years of experience pre-MBA or 2 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
• Strong data analytics and problem-solving skills
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of leading cross-functional projects
• Collaborative team player who is also an independent thinker
• Self-starter who thrives in fast-paced, high-growth environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry

Benefits

• Base pay of $155,600 - $272,400
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs