Senior Staff Technical Product Manager - AI Observability

$181,100 - $316,900/Yr

ServiceNow - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Staff Technical Product Manager for AI Observability at ServiceNow plays a pivotal role in shaping the future of the company's core platform offerings. This position involves bridging business requirements with technical execution, leading product strategy and roadmap for AI-driven observability solutions. The role requires collaboration with various teams to enhance customer experiences and drive product adoption.

Responsibilities

• Translate business requirements into clear, actionable technical specifications for development.
• Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for the ServiceNow observability and intelligence platform.
• Craft compelling user stories that maximize value and address user needs.
• Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
• Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
• Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
• Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
• Maintain the conceptual, design, and technical integrity of product features and components.
• Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.

Requirements

• 12+ years of experience in product management or a related field, with a focus on enterprise software.
• Proven track record of successfully launching and managing IT infrastructure, application, and endpoint monitoring and observability products.
• Deep expertise in ServiceNow platform architecture, particularly ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), and Digital Employee Experience (DEX).
• Strong understanding of IT service management (ITSM) best practices.
• Excellent communication, collaboration, and presentation skills.
• Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.
• Data-driven approach with a strong focus on user needs and business goals.

Nice-to-haves

• 3+ years of experience working with the ServiceNow platform preferred.
• Experience working with DevOps methodologies and practices.
• Experience with observability/monitoring tools like Splunk, Logic Monitor and similar.
• Knowledge of AI solutions and large language models like OpenAI, Mistral etc.
• Experience with API design and integration.
• Experience with cloud computing platforms (AWS, Azure, GCP).

Benefits

• Base pay of $181,100 - $316,900, plus equity (when applicable) and variable/incentive compensation.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.