Senior Staff Technical Product Manager
ServiceNow - Santa Clara, CA
posted 5 months ago
About the position
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. As a Technical Product Owner for ServiceNow Foundations, you'll play a key role in shaping the future of our core platform offerings. You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for ServiceNow Platform, Data Foundation, CMDB, CSDM, and APM. This collaborative role requires you to partner closely with engineering, design, and product business units. You'll be a champion for our ServiceNow foundation products, driving adoption and maximizing their value for our customers. In this role, you will translate business requirements into clear, actionable technical specifications for development. You will partner with product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow foundations. You will craft compelling user stories that maximize value and address user needs, own and manage the product backlog, and collaborate with engineering teams to assess technical feasibility and define development approaches. Your ability to communicate clearly and transparently will be essential as you present product concepts, roadmaps, and delivery timelines to stakeholders. You will also participate in user acceptance testing (UAT) and advocate for improvements based on user feedback, maintaining the conceptual, design, and technical integrity of product features and components.
Responsibilities
- Translate business requirements into clear, actionable technical specifications for development.
- Partner with product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow foundations.
- Craft compelling user stories that maximize value and address user needs.
- Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
- Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
- Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
- Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
- Maintain the conceptual, design, and technical integrity of product features and components.
- Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
Requirements
- 10+ years of experience in product management or a related field, with a focus on enterprise software.
- 5+ years of experience working with ServiceNow platform.
- Proven track record of successfully launching and managing IT infrastructure management products.
- Deep expertise in ServiceNow platform architecture, particularly CMDB, CSDM, Data Foundation, and APM functionalities.
- Strong understanding of IT service management (ITSM) best practices.
- Excellent communication, collaboration, and presentation skills.
- Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.
- Data-driven approach with a strong focus on user needs and business goals.
Nice-to-haves
- Experience working with DevOps methodologies and practices.
- Experience with API design and integration.
- Experience with cloud computing platforms (AWS, Azure, GCP).
Benefits
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
