Senior Store Sales Manager

The Mattress Firm

Full-time - Mid Level

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Store Sales Manager at Mattress Firm is responsible for leading the store's vision and achieving sales performance goals. This role involves training and developing a team in a retail sales environment, ensuring exceptional customer experiences, and driving sales through effective execution of merchandising and marketing strategies. The position is commission-driven and offers opportunities for career growth through training and development programs.

Responsibilities

• Drive individual and team sales performance and KPIs
• Train and coach store employees in sales, product knowledge, and operating activities, providing constructive feedback
• Create an environment where customers are always at the center and have an exceptional experience
• Communicate professionally and regularly with field employees to address immediate concerns and questions
• Assist in multi-store staffing, interviewing, and hiring qualified candidates
• Continue to develop skills, competencies, and product knowledge through assigned coursework and training
• Conduct workforce management activities utilizing Operations team support and tools
• Achieve or exceed individual store financial targets through effective execution and customer service
• Ensure store execution of product merchandising, marketing, and POP standards
• Ensure company policies and state regulations are followed
• Partner with marketing to plan, implement, and monitor assigned store's social media strategy

Requirements

• Proven experience in retail sales management
• Strong leadership and team development skills
• Excellent communication and interpersonal skills
• Ability to drive sales performance and achieve KPIs
• Experience in training and coaching employees
• Knowledge of retail merchandising and marketing strategies
• Bilingual in Spanish preferred

Nice-to-haves

• Experience in multi-store management
• Familiarity with omni-channel retailing
• Strong analytical skills

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Discounts on cell phone products and services
• Discounts on tickets to events and attractions
• Discounts on personal travel
• Discounts on electronics and appliance purchases
• Pet insurance plans
• Discounted mortgage loan rates