Senior Supervisor - Cargo Operations

United Airlines - Chicago, IL

Full-time - Mid Level

Chicago, IL

Air Transportation

About the position

The Senior Supervisor - Cargo Operations at United Airlines is a leadership role responsible for overseeing daily cargo operations, ensuring high-quality service delivery, and developing the skills of front-line employees and vendors. This position emphasizes performance management, coaching, and adherence to company guidelines while fostering a diverse and inclusive work environment.

Responsibilities

• Manage all aspects of Cargo operations including freight and mail handling, data entry, scanning, and Cargo Internal Support operations (CRIS Operations).
• Develop skills of front-line co-workers and vendors by coaching on performance issues.
• Oversee and support the performance of business partners, CRIS desk, and ramp teams.
• Communicate and resolve issues with other departments such as Sales, Ops, and Safety.
• Provide weekly reports to the station leadership.
• Engage and educate front-line co-workers to deliver excellent customer service and timely quality products.
• Provide technical guidance and interpret company guidelines and procedures to assist employees.
• Conduct routine investigations to identify and address issues with corrective actions.
• Partner with Corporate Real Estate, IT, and local airport authorities to manage Cargo software and facilities.
• Audit vendor compliance of regulatory policies.

Requirements

• High school diploma.
• Two (2) years experience in a Supervisor (L6) position, proficient in scheduling, payroll, and performance management systems.
• Knowledge of Cargo Operations policies and procedures.
• Strong written and oral communication skills, conflict resolution, and decision-making abilities.
• Proficient in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is essential.

Nice-to-haves

• Bachelor's degree and/or 5+ years of equivalent work experience.
• Experience supervising a unionized workforce.
• Principles of project management.

Benefits

• Competitive benefits package including parental leave, 401k, and travel privileges.