Microsoft - Redmond, WA
posted 3 months ago
The Senior Supply Chain Operation Manager plays a pivotal role in the Capacity Supply Chain and Provisioning (CSCP) organization, which is essential for supporting the growth of cloud services, including AI. This position is responsible for managing the execution of supply chain operations, ensuring that the infrastructure required for cloud services is delivered efficiently and effectively. The CSCP organization focuses on traditional supply chain functions such as planning, sourcing, making, and delivering, while also managing the supportability, decommissioning, and disposition of data center assets worldwide. The role involves overseeing the performance of business operations and the supply of hardware for data centers, ensuring reliable on-time performance, optimized costs, and accurate information across the supply base and internally within the organization. As a Senior Supply Chain Operation Manager, you will act as the key connecting link between the System Integrator (SI) and internal teams, including Sourcing, Commodity Management, Capacity Planning, and Capacity Provisioning and Execution. This role requires a strong focus on customer service fulfillment metrics and the establishment of key performance indicators to ensure timely and defect-free server delivery. You will be responsible for driving proactive communication and root-cause resolution to address any issues that arise in the supply chain process. The mission of the CSCP organization is to empower every person and organization on the planet to achieve more, and this role is integral to achieving that mission by fostering a culture of respect, integrity, and accountability. The ideal candidate will have a strong background in supply chain management, with a focus on production scheduling and factory operations. You will be expected to monitor factory operation metrics, coordinate internal and external messaging regarding demand planning and build orders, and manage engineering changes and material readiness assessments. Continuous improvement and process initiatives will be a key part of your responsibilities, as will the management of supplier engagement processes and the communication of trade-offs between supplier capabilities and business needs. This role requires a high level of collaboration with cross-functional teams and the ability to manage competing priorities effectively.