Senior Survey Analyst - Office of Applied Research, Evaluation, and Data Analytics

$90,375 - $100,329/Yr

CUNY - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Educational Services

About the position

The Office of Applied Research, Evaluation, and Data Analytics (OAREDA) plays a crucial role in providing data-driven decision support to the Chancellery. This involves conducting a wide variety of quantitative analyses that guide policy-making and evaluate both academic and administrative processes. The office is responsible for collecting, managing, and organizing data, which includes surveys that cater to the analytic and reporting needs of the University. This encompasses mandatory federal, state, and city reports, ad-hoc requests, grant applications, and significant projects such as enrollment management. In the role of Senior Survey Analyst, you will report directly to the Director of Operations and collaborate closely with various OAREDA analysts and stakeholders. Your primary responsibility will be to develop and administer surveys targeting CUNY students, and occasionally faculty and staff, to support the strategic goals of the University as well as administrative and faculty research. You will conduct a range of quantitative and qualitative analyses, produce tabular, graphical, and written reports, and effectively communicate findings to diverse audiences. Additionally, you will assist in managing survey projects, ensuring thorough documentation and maintaining clear communication with stakeholders. This position is currently hybrid, allowing for both remote work and on-site presence in the office, providing flexibility in your work environment.

Responsibilities

• Interacts with stakeholders to identify survey objectives and target audiences.
• Designs effective survey questionnaires using best practices in survey design to collect relevant data in support of project goals.
• Identifies relevant survey populations, determines sampling plans, and extracts contact lists from administrative databases.
• Determines appropriate platform to create survey administration and constructs surveys.
• Monitors survey responses and communications; ensures data quality and reliability.
• Conducts quantitative and qualitative analysis on survey results.
• Develops effective formats for presenting findings, in written, tabular, and graphical form.
• Analyzes survey results to identify trends and patterns in opinions or behaviors.
• Identifies and documents issues or problems with survey methodology or implementation that may impact results.
• Synthesizes survey and research results from projects relevant to the critical subject areas and clients.
• Identifies appropriate data resources and metrics to support the analytic and reporting requirements of a broad and diverse audience of internal and external data consumers.

Requirements

• Bachelor's Degree and six years' relevant experience required.
• Master's degree with formal training in survey design and research methods preferred.
• Six years of higher education research experience or related area with a focus on survey development, administration, quantitative research and/or data analytics and reporting.
• Demonstrated proficiency with electronic survey platforms, especially Qualtrics and MS Forms.
• Experience with data management and statistical analysis using Oracle SQL, R, STATA, or SPSS (syntax).
• Demonstrated proficiency using standard Microsoft Office applications.
• Experience creating data visualizations; proficiency with Tableau is a plus.
• Excellent attention to detail.
• Ability to translate complex data to simplified stories for non-technical audiences.
• Ability to communicate clearly and precisely about technical details.
• Ability to clearly document processes for various audiences visually and with narrative.
• Ability to plan work and manage multiple and shifting priorities to meet deadlines.
• Ability to work independently as well as collaborate with a diverse group of analysts and stakeholders.

Nice-to-haves

• Experience with advanced statistical analysis techniques.
• Familiarity with higher education institutional research practices.
• Knowledge of data privacy regulations and ethical considerations in survey research.

Benefits

• Health plans
• Competitive retirement/pension benefits
• Savings plans
• Tuition waivers for CUNY graduate study
• Generous paid time off
• Access to extensive academic, arts, and athletic programs on campuses
• Opportunity to participate in a diverse academic community.