Senior System Administrator - ONSITE

Chandra Technologies - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Senior System Administrator position is focused on providing excellent desktop support and system administration services. The role involves troubleshooting, software installations, PC replacements, and maintaining equipment while ensuring customer satisfaction through effective communication and organizational skills. This is an onsite position requiring collaboration with internal teams and vendors to support customer needs and manage technical issues.

Responsibilities

• Troubleshoot customer issues and provide instruction while troubleshooting for remote customers.
• Install software following security and internal processes.
• Image or provision new equipment hardware and provide it to customers.
• Document work activities in ServiceNow.
• Support customers using good customer service skills, communicating effectively with both technical and non-technical customers.
• Utilize knowledge of Windows OS and M365 to support customers and work with internal teams.
• Test upgrades and software changes, providing feedback to the Tier 3 team.
• Assist with developing team processes and a knowledge base.
• Follow asset management processes to ensure proper customer billing.
• Work with vendors on warranty cases and collaborate with internal teams on technical issues.
• Work on special projects as needed.

Requirements

• Moderate knowledge and demonstrable skills of Windows OS and M365.
• Basic understanding of MECM, Active Directory, Tanium, Intune, and Beyond Trust.
• Basic knowledge of Macintosh Apple devices with a willingness to learn.
• Strong organizational skills to track onboarding and shipping activities based on customer requests.
• Ability to communicate effectively with both technical and non-technical customers.