Senior System Administrator

Cynet Systems - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Senior System Administrator will provide technical support to customers, utilizing strong customer service skills to communicate effectively with both technical and non-technical users. This role involves managing hardware provisioning, asset management, and troubleshooting customer issues while collaborating with internal teams and vendors.

Responsibilities

• Support customers using good customer service skills, communicating effectively with both technical and non-technical customers.
• Utilize knowledge of Windows OS & M365 to support customers and work with internal teams.
• Image or provision new equipment hardware and provide it to customers.
• Track onboarding and shipping activities based on customer requests using strong organizational skills.
• Follow asset management processes to ensure proper customer billing.
• Document work activities in ServiceNow.
• Test Intune processes for the Tier 3 team and provide feedback.
• Test upgrades and software changes.
• Install software following security and internal processes.
• Troubleshoot customer issues and provide instruction while troubleshooting for remote customers.
• Assist with developing team processes and a knowledge base.
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.

Requirements

• Moderate knowledge and demonstrable skills of Windows OS & M365.
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
• Basic knowledge of Macintosh Apple devices with a willingness to learn.

Nice-to-haves

• Strong organizational skills
• Good customer service skills

Benefits

• Contract position