Senior System Engineer

$65,000 - $85,000/Yr

Baltimore Consulting - Cockeysville, MD

Full-time - Mid Level

Cockeysville, MD

Telecommunications

About the position

The Senior System Engineer position at Baltimore Consulting is a technical support role focused on providing managed services to clients. The role involves working with various technologies, including Azure and Windows Servers, and troubleshooting network issues. Candidates should have significant experience in IT support, particularly in a managed services environment, and will be expected to handle a variety of client support requests and project work.

Responsibilities

• Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
• Configuring and managing various security-related Office 365 services such as Conditional Access Policies, Risky User/Sign-In Policies, Defender, and Sentinel
• Firewall and network equipment configuration and troubleshooting including the ability to remediate a full range of network-related issues/outages at client sites
• Providing proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed
• Rotating after-hours on call schedule
• Occasional project work during non-business hours (with advanced notice)

Requirements

• Proficient in Networking firewalls, managed switches, wireless, VPN configuration
• Proficient in Advanced Office 365 Administration - Intune, Defender, Conditional Access Policies, etc.
• Proficient with Microsoft Server platforms configuration and troubleshooting
• Advanced Experience with Microsoft Azure (VMs, storage, networking, App Services, etc.)
• Comfortable with PowerShell
• Virtualization knowledge and experience (VMware & Hyper-V)

Nice-to-haves

• Strong prioritization and practical problem-solving skills
• Eager to learn and develop and to share knowledge with others
• Passionate about providing excellent customer service
• Exceptional communication skills ability to translate tech into plain English
• Ability to multitask & work on multiple issues & projects simultaneously
• Ability to stay motivated and on-task when not under direct supervision

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance