Senior Systems Analyst (Enterprise Fraud Domain)

First Citizens Bank - Raleigh, NC

Full-time - Mid Level

Hybrid - Raleigh, NC

Credit Intermediation and Related Activities

About the position

The Senior Business Systems Analyst at First Citizens Bank plays a crucial role in leading analytical efforts related to fraud prevention and detection solutions. This hybrid position requires extensive banking experience and involves translating complex business requirements into functional system designs, configuring systems, and providing technical expertise. The analyst will also manage system health, oversee application changes, and support cross-functional teams, making it essential for candidates to possess strong analytical and communication skills.

Responsibilities

• Analyze and translate complex business requirements into a functional system design document.
• Convert application designs into data model and data mapping specifications.
• Conduct technology and system-related analysis to recommend solutions based on current applications and data structures.
• Facilitate design and white-boarding sessions to ensure business needs are met within the bank's standards.
• Prepare and present subject matter knowledge, analysis, options, and solutions to internal and external audiences.
• Apply advanced data analysis skills to understand detailed data flows between systems.
• Utilize knowledge of future technology and system trends to address current and future business needs.
• Configure systems and develop expertise in system functionality and design.
• Understand points of interaction and impact on other systems across the enterprise.
• Identify client needs and recommend enhancements to release tracks.
• Assist in developing and executing test scripts.
• Help develop training materials for system functionality.
• Manage the installation of application software patches and upgrades.
• Oversee the end-to-end health and maintenance of assigned systems, including vendor management.
• Provide leadership and support for system production issues, change requests, and maintenance.
• Manage the end-to-end process from idea to delivery of enhancements and changes to the systems.
• Regularly provide guidance and direction to other team members.

Requirements

• Bachelor's Degree and 6 years of experience in Systems Support, Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, Analytics, or Operational Support.
• Prior financial services or banking experience is preferred.
• Demonstrated expertise in business requirements elicitation and translating them into functional and non-functional requirements.
• Experience in solutions design, story writing, test planning, and change management.
• Understanding of systems integrations using API/Microservices.
• Strong SQL skills with the ability to write complex and effective SQL queries.
• Experience in industry-leading fraud detection, prevention, and analytics solutions.
• Experience in the payments domain (ACH, Checks, FedNow, RTP, Wires, ISO, etc.) is a plus.
• Experience in SDLC and Agile methodologies.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours)
• Customized offerings designed to support families