Senior Systems Analyst (Enterprise Fraud Domain)

First Citizens Bank And Trust Company - Phoenix, AZ

Full-time - Mid Level

Hybrid - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Senior Systems Analyst in the Enterprise Fraud Domain at First Citizens Bank is a hybrid role focused on fraud prevention and detection solutions within the banking sector. This position involves leading analytical efforts, writing specifications, and developing solutions while serving as a technical expert for fraud systems. The analyst will collaborate with broader business units and cross-functional teams, potentially leading a team to enhance the bank's fraud management capabilities.

Responsibilities

• Analyze and translate complex business requirements into a functional system design document.
• Convert application designs into data model and data mapping specifications.
• Conduct technology and system-related analysis to recommend solutions based on current applications, interfaces, and data structures.
• Facilitate and participate in design and white-boarding sessions to ensure business needs are met within the bank's standards.
• Prepare and present subject matter knowledge, analysis, options, and solutions to internal and external audiences.
• Apply advanced data analysis skills to understand detailed data flows between systems.
• Utilize knowledge of future technology and system trends to address current and future business needs.
• Configure systems and develop expertise in system functionality and design.
• Understand points of interaction and impact on other systems across the enterprise.
• Identify client needs and pain points; recommend enhancements to release tracks.
• Assist in developing and executing test scripts.
• Help develop training materials for system functionality.
• Manage application changes and configurations.
• Oversee the installation of application software patches and upgrades.
• As a system owner, ensure the end-to-end health and maintenance of assigned systems, including vendor management.
• Provide leadership and support for system production issues, change requests, and maintenance.
• Manage the end-to-end process from idea to delivery of enhancements and changes to the systems.
• Regularly provide guidance and direction to other team members.

Requirements

• Bachelor's Degree and 6 years of experience in Systems Support, Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, Analytics, or Operational Support.
• Prior financial services or banking experience is preferred.
• Demonstrated expertise in business requirements elicitation and translating them into functional and non-functional requirements.
• Experience in solutions design, story writing, test planning, and change management.
• Understanding of systems integrations using API/Microservices.
• Strong SQL skills with the ability to write complex and effective SQL queries.
• Experience in industry-leading fraud detection, prevention, and analytics solutions.
• Experience in the payments domain (ACH, Checks, FedNow, RTP, Wires, ISO, etc.) is a plus.
• Familiarity with SDLC and Agile methodologies.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings to support families.