The Senior Systems Analyst will play a crucial role in enhancing customer experience through the development and management of various products, including payment kiosks, electronic bill presentment and payment (EBPP) solutions, and communication services such as email, voice, and SMS/MMS. This position requires a blend of analytical skills and product ownership, as the analyst will work closely with the Channels product management and engineering teams to ensure that the product portfolio meets the evolving needs of customers and stakeholders. The Senior Systems Analyst will be responsible for collaborating with internal teams, vendors, and clients to prioritize product features and guide research and development (R&D) activities. This role is pivotal in supporting the sales and account management teams by providing insights and documentation that will help advance business opportunities. In this position, the Senior Systems Analyst will develop and execute a comprehensive product roadmap, documenting requirements and working with R&D to plan, track, and deliver product features effectively. The analyst will engage with sales teams to identify opportunities for product enhancements and ensure that the products align with customer expectations and market trends. The role requires a proactive approach to problem-solving and a commitment to making customer and employee experiences extraordinary. The Senior Systems Analyst will report directly to the Executive Director of Software Development, contributing to the overall strategy and execution of the Customer Experience division's goals.