Senior Systems Analyst

Unclassified - Englewood, CO

Full-time - Mid Level

Englewood, CO

About the position

The Senior Systems Analyst will play a crucial role in the Customer Experience division at CSG, specifically within the Precision eCare Email team. This position is designed for an individual who can function both as an Analyst and a Product Owner, contributing to the mission of enhancing customer and employee experiences. The Senior Systems Analyst will work closely with various internal teams, including product management and engineering, to manage and evolve a portfolio of customer experience products. This includes overseeing payment kiosks, electronic bill presentment and payment (EBPP) solutions, and communication services such as email, voice, and SMS/MMS. In this role, the Senior Systems Analyst will be responsible for collaborating with internal teams, vendors, and clients to prioritize product features and guide research and development (R&D) activities. The Analyst will also support the sales and account management teams by developing and executing a comprehensive product roadmap. This involves documenting requirements, planning, tracking, and delivering product features in conjunction with R&D, as well as engaging with sales teams to advance business opportunities. The position requires a blend of analytical skills, product management expertise, and a strong focus on customer experience to ensure that the products meet the needs of users and drive business success.

Responsibilities

• Collaborate with product management and engineering teams to manage and evolve customer experience products.
• Prioritize product features in collaboration with internal teams, vendors, and clients.
• Guide R&D activities to support product development.
• Support sales and account management teams with product insights and updates.
• Develop and execute a product roadmap, documenting requirements and tracking progress.
• Engage with sales teams to advance business opportunities and product adoption.

Requirements

• Proven experience as a Systems Analyst or in a similar role within product management.
• Strong understanding of customer experience products and services.
• Experience in collaborating with cross-functional teams, including engineering and sales.
• Ability to document requirements and track product development progress effectively.
• Excellent communication and interpersonal skills to engage with clients and internal teams.

Nice-to-haves

• Experience with payment kiosks and EBPP solutions.
• Familiarity with communication services such as SMS/MMS and voice solutions.
• Knowledge of Agile methodologies and product management tools.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays and vacation time
• Professional development opportunities
• Flexible work hours