Senior Systems Engineer

$80,000 - $110,000/Yr

Gem Technologies - New York, NY

Full-time - Mid Level

Remote - New York, NY

Merchant Wholesalers, Durable Goods

About the position

The Senior Systems Engineer at GEM Technologies is responsible for maintaining, configuring, and ensuring the reliable operation of IT infrastructure, cloud platforms, and computer systems. This role involves providing expert technical support to clients, optimizing system performance, and participating in research and development to meet the evolving IT needs of the organization. The position requires a proactive approach to problem-solving and the ability to work both remotely and onsite at client locations in the NYC metro area.

Responsibilities

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects
• Ability to communicate effectively with organizational personnel and clients
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
• Adapt easily to rapid changes in requests, processes, and procedures
• Ability to set goals and prioritize tasks
• Uses an objective, logical, rigorous, and detail-oriented approach to work
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
• Strong attitude and desire to learn new technologies
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
• Must work well in a team environment and participate in working meetings

Nice-to-haves

• Experience with NOC software and PSAs
• Experience with Microsoft Exchange
• Experience with router/switch implementation and VoIP systems
• Knowledge of disaster recovery
• Scripting or programming experience
• Experience with cloud servers
• RMM Experience

Benefits

• Remote work
• Professional Development stipend
• Health Insurance
• Dental/Vision Plan