Senior Systems Engineer

Bamboohr - Wilmington, DE

Full-time

Wilmington, DE

Publishing Industries

About the position

This position is a critical role within Questel's Global Information Technology department, responsible for designing, building, and supporting enterprise production and disaster recovery environments. The role involves managing both on-premises and cloud-hosted infrastructure, ensuring optimal performance and security across various systems. The individual will collaborate with global IT resources and be available for after-hours support, contributing to the company's international growth and technological advancement.

Responsibilities

• Architect, build, and operate high-quality production systems and processes
• Maintain and upgrade current IT infrastructure, including servers, network, storage, desktops, cloud, DR environment
• Utilize scripting (PowerShell, Python, Perl, Bash, Shell, etc.) to optimize and automate system functions and tasks
• Design, implement, and test new and replacement enterprise systems and infrastructure
• Troubleshoot software and hardware-related issues involving daily interaction and staff
• Be on-call for after-hours systems issues to support international offices activities - 24/7 availability
• Develop IT-related software tools and solutions which will be used internally by employees
• Manage user accounts and employee-accessible systems
• Occasional global travel to other offices may be required
• Work on special projects and other duties as assigned by management

Requirements

• Bachelor's degree or equivalent education, experience and training
• 10+ years professional Information Technology or similar industry experience
• Strong knowledge of computer server hardware components and maintenance
• Experience with Dell server hardware and remote management systems
• Knowledge of virtual hosting technologies (VMware, Hyper-V, KVM)
• Strong knowledge of Windows, Mac OSX, and Linux systems
• Experience with Citrix XenDesktop/Xenapp/Netscaler VDA/VDI products
• In-depth understanding of Active Directory/Entra, LDAP domains and components
• Strong knowledge in operating systems and systems management
• Programming/Scripting language experience (PowerShell, C++/C#, Python, Perl, VBScript)
• Knowledge of LAN/WAN and internet connectivity, troubleshooting, and documentation
• Experience with Universal Communications/VOIP (Microsoft Exchange, Teams, Office 365)
• Demonstrated skills in project management, negotiations, and problem-solving
• Ability to effectively multi-task in stressful situations
• Ability to work independently and as part of a team
• High motivation and willingness to take initiative
• Exceptional analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to discuss highly technical concepts to various audiences
• Fluent in English

Nice-to-haves

• Experience with ITIL frameworks, SLA's, and service concepts
• Relevant Industry Certifications (Microsoft, VMware, Citrix)
• Experience configuring and supporting routers, firewalls, switches, NAS systems
• Networking experience (Cisco, Extreme), Firewalls (Cisco ASA, Sonicwall, Fortinet), Storage (Netapp)
• Experience with network monitoring and security products
• Experience managing and maintaining Azure and/or AWS Cloud Environments
• Containerization and Container technologies (Docker, Kubernetes, VMware Tanzu)
• Experience with SOC2/ISO 27001 auditing or other standards-based auditing certifications
• Fluency in a second language, other than English