Senior Systems Field Service Engineer

Schneider Electric - McLouth, KS

Full-time - Mid Level

McLouth, KS

10,001+ employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The position involves managing customer contracts through preventative maintenance visits, technical support, and system upgrades. The role requires ensuring customer satisfaction by providing technical assistance, analyzing risks, and coordinating with various teams to resolve issues. The candidate will also be responsible for documenting processes, preparing upgrade plans, and supporting sales efforts as directed by the Regional Service Manager.

Responsibilities

• Manage customer contracts by performing preventative maintenance visits and documenting/delivering reports.
• Provide on-site remedial support and ensure systems are updated to the latest software and hardware.
• Prepare upgrade plans for customer systems and provide field Beta testing in the region.
• Conduct technical reviews of orders and proposals, analyzing technical risks of expansion projects and upgrades.
• Identify deficiencies in products and procedures affecting customer satisfaction and recommend solutions.
• Provide technical assistance to meet company objectives of quality and customer satisfaction.
• Attend technical training on systems, instruments, application, process control, communication, and safety.
• Support sales as required to secure orders and service agreements.
• Handle overall technical responsibilities for projects, including specification, functionality, testing, and commissioning.
• Perform system testing and factory acceptance testing (FAT), developing test documents and obtaining customer approval.
• Coordinate with the factory for product-related issues and respond to field technical inquiries from customers.
• Assist sales personnel with customer responses and attend bid review meetings as required.
• Work in a team environment in both leadership and contributing roles, collaborating with the Global Support Center team.

Requirements

• A recognized Degree in Engineering, Engineering Technology, Computer Science, or Process Control is desirable.
• Military experience is also acceptable.
• 2+ years of experience with Triconex, Foxboro Industrial Automation, Modicon, and Wonderware systems.
• Experience with HMI software, PLCs, DCS systems, and field instrumentation.
• Familiarity with products and services in the Oil & Gas, Power Generation, Chemical industry, and Turbo Machinery.
• Strong analytical and logical abilities, good judgment, negotiation, and interpersonal skills.
• Detail-oriented with good leadership abilities and effective communication skills, especially in inter-cultural aspects.

Nice-to-haves

• Experience in a leadership position within a team environment.
• Innovative and dynamic approach to problem-solving.

Benefits

• Opportunity to work in a customer-first driven team.
• Experience new challenges and collaborate with other departments.
• Be part of a leading company in energy management and automation.