Senior Systems Operation Engineer

Fisher Investments - The Colony, TX

Full-time - Senior

Remote - The Colony, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Senior Systems Engineer at Fisher Investments is responsible for managing the Windows/Citrix environment, ensuring successful project delivery and hand-off to support teams. This role involves designing large-scale projects, providing technical solutions, and leading efforts to standardize processes while improving the end-user experience. The position requires extensive experience in Citrix environments and collaboration with various IT departments to resolve complex technical challenges.

Responsibilities

• Design and engineer large-scale systems infrastructure solutions.
• Manage technical aspects of assigned projects, including planning and issue resolution.
• Provide technical solutions for complex challenges for IT-facing and business-facing customers.
• Ensure successful implementation of technology projects in collaboration with other departments.
• Lead a team of systems and application delivery engineers in daily support of the environment.
• Assist with support of enterprise applications and software in various end-user environments.
• Research and test solutions to application technical issues, including automation through scripting.
• Resolve escalated incidents and participate in problem management activities.
• Provide feedback to Engineering regarding product quality and potential areas for improvement.
• Configure, manage, and troubleshoot Windows and Citrix Servers.
• Implement applications and virtual desktop solutions using the Citrix portfolio.

Requirements

• 10+ years of experience in Systems Engineering with a focus on Citrix.
• Extensive experience in large-scale Citrix environments, preferably VDI.
• Experience with VDI, Mobility, Citrix, and collaboration solutions including Office 365, SharePoint Online, and OneDrive.
• Demonstrated experience developing and executing technology roadmaps.
• Experience implementing and managing end-point operational analytics and user experience monitoring solutions.
• Experience with Windows Systems Management and Patch management technologies (SCCM, Group Policy, WSUS).
• Ability to prioritize user community satisfaction and feedback.

Nice-to-haves

• Experience working with Procurement and Service Desk teams to ensure license compliance.
• Demonstrated experience improving end-user experience from a hardware and access perspective.

Benefits

• 100% paid medical, dental, and vision premiums for employees and qualifying dependents.
• 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO plus 10 paid holidays (17 days of PTO and 3 days of sick time for California employees).
• Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance, and back-up child care.
• $10,000 fertility, hormonal health, and family-forming benefit.
• Opportunity to participate in a hybrid work from home program, allowing up to 75 days per year based on tenure and performance.