Senior Systems Quality Assurance Analyst

Full-time - Senior

About the position

Wells Fargo is seeking a Senior Systems Quality Assurance Analyst to ensure that updates to IVR/IVA applications match our business requirements and meet a high standard for a quality customer experience. In this role, you will analyze business requirements and functional system design specifications to create and execute test strategies and test cases. You will specify test data requirements and work with the enterprise data team to obtain necessary test plan data. Additionally, you will perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required. You will work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met. You will serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events. You will log, track and verify resolution of software and specification defects, understand and ensure compliance and risk management requirements for supported area are met, and work with other stakeholders to implement key risk initiatives. You will collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals, and develop/maintain standards and procedures to determine product quality and release readiness. Finally, you will drive innovation and streamline overall testing processes.

Responsibilities

• Analyze business requirements and functional system design specifications to create and execute test strategies and test cases.
• Specify test data requirements and work with enterprise data team to obtain necessary test plan data.
• Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required.
• Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met.
• Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events.
• Log, track and verify resolution of software and specification defects.
• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives.
• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals.
• Develop/maintain standards and procedures to determine product quality and release readiness.
• Drive innovation and streamline overall testing processes.

Requirements

• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice-to-haves

• Bilingual conversational proficiency in English and Spanish for speech and text translations.
• Knowledge and understanding of Interactive Voice Response (IVR).
• Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys).
• Experience reviewing business requirements, functional specification documents, voice design flows.
• Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results.
• Knowledge and understanding of all phases of product development and testing lifecycle.
• Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM, Octane).
• Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira).
• Experience delivering results in a fast-paced, deadline driven environment.
• Ability to deliver concise, time critical information to all levels of management, technology and business teams.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement