Senior Team Lead, Accounts Receivable

$55,000 - $70,000/Yr

Herc Rentals - Bonita Springs, FL

Full-time - Mid Level

Bonita Springs, FL

5,001-10,000 employees

Rental and Leasing Services

About the position

The Senior Team Lead, Accounts Receivable at Herc Rentals is responsible for maximizing cash collections and minimizing Days Sales Outstanding (DSO) by managing customer accounts and providing support to team members. This role involves training and mentoring the collections team, handling complex accounts, and ensuring effective communication with internal and external stakeholders. The position requires strong leadership skills and a focus on building long-term business relationships.

Responsibilities

• Assist Collection Manager in training and mentoring teams to drive efficiencies in processes.
• Solve delinquencies on more complex accounts involving high dollar volume and higher risk accounts.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers.
• Provide support to team members to maintain awareness of target KPIs.
• Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Assist with on-boarding of new customer contracts and documentation of special handling accounts.
• Assist in projects, process improvements, and other collection related tasks as identified by management.
• Manage payroll for employees.
• Review Lien and Bond Requests and work with outside attorneys to get these filed where appropriate.
• Work with outside attorneys on bad debt accounts and bankruptcies.
• Work with District Managers and RVP on delinquent accounts.
• Look for opportunities to improve processes within the collections team as well as within the operations processes that affect the order/invoice cycle.
• Process customer rebates and verify customer is eligible for payout.
• Prepare monthly write off file for customers that must be submitted to third party agencies.
• Handle audit requests from both internal and external audit.

Requirements

• 4+ years' experience managing collection portfolios
• Proven leadership skills
• Ability to work with minimal supervision and think logically & constructively
• Advanced Microsoft Excel and Word skills
• Creative problem solver
• Organizational and time management skills
• Professional telephone etiquette
• Skilled in both verbal and written communication
• Strong sense of urgency and customer focus
• Team leadership and development

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance