S&P Consultants - Boston, MA
posted 2 months ago
The Senior Team Lead, Operations for Loan Reference Data at S&P Global is a pivotal role that serves as a liaison between various internal and external clients, focusing on the provision and management of loan data. This position is integral to the Loan Reference Data (LRD) Operations team, which is responsible for analyzing, handling, and organizing all aspects of initial data deal setup. The successful candidate will oversee day-to-day operations, ensuring the smooth delivery of data while enhancing existing practices and exploring alternatives to improve efficiency. The role requires collaboration with colleagues across multiple global locations, including Gurgaon, Noida, Dallas, New York, Manchester, London, and Kuala Lumpur. In this role, the Senior Team Lead will be tasked with acquiring comprehensive knowledge of all LRD processes and functions. They will lead and motivate their team to generate innovative ideas and create efficiencies, while also creating weekly dashboards to track the team's performance metrics. The candidate will provide in-depth analysis to management regarding any shortcomings in meeting internal and external service level agreements (SLAs), along with proposing remediation plans to address these issues. Additionally, the role involves organizing and presenting key performance indicators (KPIs) and key risk indicators (KRIs) to both management and senior management. The Senior Team Lead will monitor response times across the team using FreshDesk, ensuring that client obligations are met promptly. Regular check-ins with team members will be conducted to foster knowledge sharing and accountability. The candidate will also assist team members with their day-to-day workflows, assess their abilities, and create tailored training plans. Furthermore, the role includes monitoring special projects, conducting quality assurance checks on credit data, and analyzing various aspects of new deal closings, credit agreements, amendments, and restructures. The Senior Team Lead will also be responsible for processing data, managing exceptions, creating new assets, and interacting with clients to ensure the accuracy of referential data.