Senior Tech Ops Specialist

$89,628 - $124,740/Yr

Crisis Text Line - New York, NY

Full-time - Senior

New York, NY

About the position

The Senior Tech Ops Specialist at Crisis Text Line plays a crucial role in ensuring the security and efficiency of the organization's technical tools. This position involves collaborating across teams to provide technical support, manage user access, and enhance the technology toolset for better automation and security, ultimately enabling the organization to serve a global audience effectively.

Responsibilities

• Drive for efficiency and automation in the management of users, customers, and vendors.
• Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff, according to established procedures and timeframes.
• Provide new employee IT orientation, setup, and coaching, ensuring basic access and functionality.
• Complete employee IT offboarding in a secure and documented way.
• Be available on call on a rotating basis to assist our 24/7 operations.
• Work closely with other People Ops team members to create an overall inclusive employee experience.

Requirements

• 8+ years of relevant IT support experience
• Strong customer focus
• In-depth knowledge of Okta, SSO/SAML
• Certificate and password management, including 3rd party tools for efficiency and automation
• Cloud database access & credential management, database & OS upgrades
• Experience with Zero-Touch deployments (Apple ABM, DEP and the MDM integration required including for multiple MDM environments)
• Administration of DNS, SSL certificates
• Administration of key software development tools: AWS, Atlassian, Github, Datadog
• Administration of enterprise tools: Google workspace, Zoom, Okta & Auth0, Slack, Salesforce
• System access control: Linux, VPN, jump hosts
• Strong knowledge of Mac OS
• Strong knowledge of command-line and programming languages like Bash, Zsh, Python, Swift
• Centralized Antivirus Administration (Bitdefender, Sophos, etc)
• Networking Principles - Understanding of LAN/WAN, TCPIP Networking
• Reliable High-Speed Internet Required.

Benefits

• 20 paid holidays including federal holidays, election day, and a holiday break from Dec 24 through January 1
• Flexible paid time off, including 15 vacation days, 3 personal days, and 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan with a 3% contribution by Crisis Text Line
• 12 weeks paid parental leave after 6 months of employment
• Student loan repayment after 2 years of continuous full-time service
• Family support through a virtual childcare platform
• Monthly stipends for mental health and internet service
• Annual stipends for professional development and wellness
• One-time home office setup allowance in the first year