Senior Tech Rep

$70,000 - $85,000/Yr

Kurita America - Fresno, CA

posted 3 months ago

Full-time - Entry Level
Fresno, CA
5,001-10,000 employees
Chemical Manufacturing

About the position

As a Technical Service Representative at Kurita America, you will play a crucial role in representing the company and providing essential services to our customers. Your primary responsibility will be to perform your job functions in a safe and professional manner, ensuring that all work assignments and service accounts are completed according to existing contracts and commitments. This position requires you to conduct in-plant water sampling, perform analyses, and report the results accurately. You will also be responsible for collecting operating data on equipment and maintaining and monitoring the chemical feed program. In addition to these technical responsibilities, you will complete specialized studies and communicate effectively with Sales Representatives, customers, and internal employees. Supporting the Sales Force when assigned is also a key aspect of your role. You will participate in a field training program designed to help you acquire all necessary technical and mechanical knowledge. Building rapport and goodwill with customers and prospects is essential, as is learning about their operations to become a productive member of the company’s sales and service team. This position involves minimal travel, with expectations of 0-10% overnight travel and daily local travel using a company car. The compensation for this role ranges from $70,000 to $85,000, plus bonuses, reflecting the importance of your contributions to the company’s success.

Responsibilities

  • Maintain current customer base
  • Service accounts per direction of assigned Sales Reps
  • Improve technical and market knowledge
  • Complete call reports, service reports and business reviews as required
  • Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required
  • Maintain a high standard of service and customer satisfaction so that no customer complaints originate as the result of poor customer service
  • Performance of other duties as assigned

Requirements

  • Technical Degree or Minimum 2 Years Sales or Technical Experience
  • CDL license preferred
  • Strong communication skills
  • Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment
  • Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program
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