Senior Technical Accelerator Consultant - Impact

$142,700 - $249,800/Yr

ServiceNow - San Diego, CA

Full-time - Mid Level

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Technical Consultant - Impact at ServiceNow plays a crucial role in the company's customer success organization, focusing on helping clients maximize the value of their ServiceNow products. This position involves delivering technical accelerators, guiding customers through their digital transformation journeys, and acting as a subject matter expert in ServiceNow best practices. The consultant will work closely with large enterprise customers to identify and implement solutions that enhance their operational efficiency and effectiveness.

Responsibilities

• Act as a ServiceNow subject matter expert to help customers achieve their goals.
• Present and deliver offerings from the technical accelerators portfolio to large enterprise customers remotely.
• Prepare all client-facing and internal technology-related deliverables.
• Identify and drive process improvement opportunities and guide best practices development.
• Mentor and guide junior team members in their development work.
• Engage with customer requests in Impact, including scoping efforts and resolving escalations.
• Demonstrate the product tailored to customer needs and requirements.
• Develop and maintain strong working relationships with other teams.
• Drive continuous improvements of implementation methodology and service offerings based on client experiences.

Requirements

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations.
• Experience with ITOM, ITAM, ITSM, SPM, GRC product areas.
• Familiarity with AI/ML technology, particularly ServiceNow Virtual Agent and Performance Analytics products.
• Experience with web technologies (XML, HTML, JavaScript, Web Services) in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a customer-centric attitude.

Nice-to-haves

• Fluency in Portuguese or Spanish is a plus.
• ServiceNow certifications and a commitment to obtaining and maintaining them.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.