About the position
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Responsibilities
- Own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership.
- Provide best practices and technical expertise to help stakeholders achieve their operational goals using Axon’s products.
- Work closely with multiple cross-functional teams to provide invaluable insight into customer needs and challenges.
- Lead business and technical presentations, demonstrations, and conversations with VP-level audiences.
- Independently prioritize and execute project tasks in a methodical and disciplined manner.
- Manage customer expectations, keeping customers satisfied and expectations realistic.
- Provide up to tier-2 technical support.
- Manage overall project management of the core deployment plan engaging with 3rd party integrators and the client.
- Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances.
- Develop relationships with key partners across Axon to solve problems and successfully deploy Axon products.
- Improve or develop technical documentation to ease understanding and usage of products and services.
- Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement.
- Maintain customer confidence, especially in high-pressure situations.
Requirements
- Bachelor’s Degree or equivalent work experience.
- 7+ years of experience working with Major City or Enterprise-level customers.
- Proven track record of successfully managing customer relationships and technical projects.
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage.
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
- Ability to articulate at a technical level appropriate to the circumstance.
- Unmatched analytical, strategic and creative problem-solving skills.
- Excellent interpersonal skills with strong written and verbal communication.
- Detail oriented with excellent organizational and time management skills.
- Demonstrated ability to deal with change and excel in high-stress situations.
Nice-to-haves
- JIRA and Microsoft Dynamics knowledge.
- Knowledge of CCTV, VMS, and IP cameras.
- Experience working closely with a sales and support team.
- Experience working and supporting law enforcement or other governmental agencies.
- Experience in networking and telecommunications.
Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.
- Snacks in our offices.
