Senior Technical Account Manager - Exchanges & Data Model

Bloomberg - New York, NY

Full-time - Mid Level

New York, NY

Broadcasting and Content Providers

About the position

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes. The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from Exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners. Within CA, the Exchanges & Data Model team supports over 350 trading venues globally and is constantly looking to improve our technical capabilities to effectively manage our market-leading Exchange content. We have an exciting opportunity for an individual to join the team as a Technical Account Manager (TAM), based in the New York office. Technical Account Managers work closely with a variety of groups across Bloomberg - including Engineering, Sales, Product, Networks, and Enterprise Solutions - as well as the Exchanges themselves, to ensure the successful delivery of real-time Exchange data on Bloomberg customers. Technical Account Managers are required to lead multiple projects simultaneously and manage competing responsibilities such as creating comprehensive business requirements, conducting analysis, interpreting new Exchange announcements, and facilitating and testing product releases.

Responsibilities

• Handle all technical aspects of real-time market-data related projects.
• Ensure the successful delivery of Exchange products to Bloomberg customers by meeting non-negotiable deadlines.
• Manage relationships and coordinate projects with customers and the Exchange, including calls and visits as needed.
• Prioritize projects and manage expectations to both our internal and external partners.
• Act as the subject matter specialist for the technologies Exchanges use to deliver data to vendors.
• Translate Exchange documentation and technical specifications into business work for new exchange data on Bloomberg.
• Conduct testing both pre-production and post-release.
• Effectively run projects end-to-end, from requirements gathering to post production release and collaborator communication management.
• Function as the overall customer concern point for any issues with exchange market data.
• Thrive on building innovative solutions to sophisticated problems.

Requirements

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience.
• 5+ years of relevant experience.
• Experience working for an Exchange or in the Market Data industry.
• Experience writing technical or business requirements and prioritizing a backlog with Engineering.
• Strong research and analytical skills with great attention to detail.
• Demonstrated continuous career growth within an organization.
• Excellent written and verbal communication skills.
• Knowledge of FIX and/or other message protocols.

Nice-to-haves

• Knowledge of Market Data connectivity.
• Experience working with Market Data entitlements.