Senior Technical Account Manager

Salesforce - Hillsboro, OR

Full-time - Mid Level

Remote - Hillsboro, OR

Publishing Industries

About the position

The Senior Technical Account Manager at Salesforce is responsible for developing and maintaining relationships with key customer business and IT partners. This role focuses on understanding customers' business goals and priorities, providing guidance on Salesforce features, and ensuring customer satisfaction through proactive support and communication. The position acts as an internal advocate for customers, coordinating with various internal teams to resolve issues and enhance the customer experience on the Salesforce platform.

Responsibilities

• Develop and maintain relationships with key customer business and IT partners.
• Understand customers' top business goals and priorities.
• Act as an internal authority on customers' key value drivers and needs.
• Coordinate the selection of the Signature Success catalog of services for assigned customers.
• Provide timely, proactive Salesforce feature guidance based on customer interests.
• Advise customers on the adoption of existing and new features of Salesforce's annual release schedules.
• Identify potential challenges and risks to customers' implementation.
• Communicate the value of Signature Success to all customer stakeholders.
• Act as an advocate for customers during the triage and resolution of high severity cases.
• Provide regular updates and communications to key customer contacts during service disruptions.
• Track internal root cause analysis efforts following infrastructure incidents to inform customers.

Requirements

• Master's degree in Computer Science, Engineering, or a closely related quantitative discipline.
• Two years of experience in the job offered or in a related field.
• A related technical degree is required.

Nice-to-haves

• Experience with J2SE, Servlets, JSP, Struts, Springs, Web-Services, Swift, HTML5, CSS, JavaScript, jQuery, XML, JSON, Ajax, and PL/SQL.

Benefits

• Flexible work environment with options for remote work.
• Opportunities for career growth and development.