Senior Technical Account Manager

$157,500 - $252,000/Yr

Expedia Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

Administrative and Support Services

About the position

As a Senior Technical Account Manager at Expedia Group, you will play a pivotal role in managing the technical relationships with our partners. Your primary responsibility will be to own the Technical Account Plan, ensuring it aligns with partner objectives. You will collaborate closely with Account Managers and Finance to validate business value for new partner initiatives. Your expertise will be crucial in developing technical strategies that not only sustain but also grow these partnerships. You will actively participate in strategic planning sessions and drive technical discussions that are essential for the success of our partnerships. In this role, you will manage feature launches for existing partners, ensuring that there is alignment in partner resourcing and prioritization. You will support Partner Solution Managers during initiative launches and help identify dependencies, engaging Solution Architects to validate solution designs. Your advocacy for partners will extend to our Business, Product, and Tech teams, where you will track and prioritize partner feedback on our products, driving adoption once features are generally available. You will need to have a comprehensive understanding of the full array of the company’s offerings and areas of expertise, applying this knowledge to meet the needs of our partners. Your ability to articulate compelling rationales while explaining ideas will be essential in gaining support to resolve issues and effectively influence others. You will need to consider situations from the perspective of the other party to identify common ground, elegantly navigate out of deadlock situations, and achieve favorable outcomes in negotiations. Additionally, you will contribute to the feature roadmap and prioritization by working across Demand Partner Solutions product and technology teams. You will also extend the usage of product capabilities to grow the travel business through existing partnerships. Building long-lasting relationships with both external partners and internal teams will be key to driving feature delivery and supporting technical sales consultations and new feature adoption.

Responsibilities

• Manage Technical Relationship with partners, owning the Technical Account Plan to align with partner objectives.
• Collaborate with Account Managers and Finance on new partner initiatives, validating business value.
• Develop technical strategies to sustain and grow partnerships.
• Participate in strategic planning and drive technical discussions.
• Manage Feature Launch for Existing Partners, ensuring alignment in partner resourcing and prioritization.
• Support Partner Solution Managers through initiative launches and help identify dependencies.
• Engage Solution Architects to validate solution designs.
• Advocate for partners with Business, Product, and Tech teams.
• Track and prioritize partner feedback on products, driving adoption once features are available.
• Understand the full array of the company’s offerings and apply this knowledge to meet partner needs.
• Demonstrate compelling rationale while explaining ideas to gain support and resolve issues.
• Contribute to feature roadmap and prioritization working across product and technology teams.
• Extend the usage of product capabilities to grow the travel business through existing partnerships.
• Build long-lasting relationships with external partners and internal teams to drive feature delivery.

Requirements

• 4-6 years of relevant work experience in the technology sector.
• Bachelor's degree in engineering, computer science, business, or a related technical field, or equivalent related professional experience.
• Strong critical thinking skills and experience leading highly complex projects.
• Solid understanding of both product and software development lifecycle.
• A consistent track record of being a self-starter, balancing multiple tasks simultaneously, and prioritizing workload effectively.
• Strong customer focus with excellent problem-solving and analytical skills.
• Experience in successfully growing business partnerships by identifying product opportunities and executing them.
• Ability to evangelize and articulate innovative technology for both technical and non-technical parties.
• Proven ability to build and maintain strong internal and external working relationships across business and technical teams.
• Excellent communication, presentation, and negotiation skills.
• High energy and a positive outlook with a passion for building better products.

Nice-to-haves

• Knowledge of travel and/or B2B industry preferred.
• Previous experience with travel technology products and operations.

Benefits

• Medical, dental, and vision insurance coverage.
• Paid time off.
• Employee Assistance Program.
• Wellness & travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent (IATAN) membership.