Senior Technical Account Manager

$165,000 - $195,000/Yr

QLYS_US Qualys, Inc. - New York, NY

Full-time - Mid Level

New York, NY

5,001-10,000 employees

About the position

The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for Enterprise-level customers, ensuring customer satisfaction and driving business growth. This position requires a blend of technical expertise and strong communication skills to articulate the company's technology and product offerings effectively to both business and technical users. The TAM is responsible for identifying business opportunities, providing product support, and collaborating with various internal teams to meet customer needs.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Uncover upsell opportunities within assigned accounts
• Convey customer requirements to Product Management, Marketing, and Engineering teams
• Respond to customer questions on technical and business-related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Strong knowledge in security and compliance space including Vulnerability Management, Policy Compliance, IDS, IPS, Network Scanners, PCI, and Audit Tools
• Knowledge of Federal Regulatory Compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes Oxley (SOX)
• Strong presentation skills and professional communication abilities
• Ability to interact with all levels within customer organizations
• Organized and analytical with creative problem-solving skills
• Excellent written and oral communication skills

Nice-to-haves

• 'Big 4' or similar consulting experience

Benefits

• Annual Salary Guidelines: $165,000 - $195,000 (OTE)
• Equal Opportunity Employer policies
• Access to a talent community for job opportunities