Senior Technical Account Manager

$165,000 - $195,000/Yr

Qualys - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Senior Technical Account Manager (TAM) at Qualys is responsible for managing the post-sales process with Enterprise-level customers, ensuring complete customer satisfaction. This role involves articulating the company's technology and product positioning to both business and technical users, identifying technical and business issues, and driving new business opportunities within assigned accounts.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities as well as uncover upsell opportunities within assigned accounts
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Strong knowledge in security and compliance space: Vulnerability Management, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX)
• Strong presentation skills and professional communication in emails, RFPs, and reports
• Ability to interact at all levels within customer organizations, from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Excellent written and oral communication skills
• Willingness to travel throughout sales territory

Nice-to-haves

• 'Big 4' or similar consulting experience

Benefits

• Competitive salary
• Remote work flexibility
• Equal Opportunity Employer