Senior Technical Account Manager

Q2 Software - Austin, TX

Full-time - Mid Level

Austin, TX

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Technical Account Manager at Q2 is responsible for overseeing and addressing the technical needs of customers, providing support throughout the pre-sales and post-sales processes. This role requires a tech-savvy professional who can effectively communicate technical details to non-technical audiences, ensuring customer satisfaction and loyalty while collaborating closely with the sales team to achieve specific goals.

Responsibilities

• Track account metrics to measure customer satisfaction and identify areas for improvement.
• Provide technical support for customers to support pre-sales and post-sales processes.
• Respond promptly to product-related inquiries and customer needs.
• Inform and train clients about products and their use.
• Document customer needs and report customer feedback.
• Coordinate with the sales team to refine the sales process and ensure customer loyalty.
• Monitor the delivery of services and report progress to managers or supervisors.

Requirements

• Typically requires a Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving abilities.
• Strong organizational and time-management skills.

Benefits

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - 'You Earned it'