Senior Technical Account Manager
Meriplex Communications•Chicago, IL
471d
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About The Position
The Senior Technical Account Manager (TAM) serves as a virtual IT Manager/vCIO for assigned clients, ensuring their documentation and standard operating procedures (SOPs) are current and aligned with Meriplex's technical standards. This role involves managing technical escalations, evaluating client technology landscapes, and facilitating operational meetings to drive client success. The TAM is responsible for maintaining client network documentation, tracking product maintenance schedules, and providing project management support.
