Senior Technical Account Manager

$165,000 - $195,000/Yr

Qualys - Newark, NJ

Full-time

Newark, NJ

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for Enterprise-level customers, ensuring customer satisfaction and driving business growth. This position requires a blend of technical expertise and strong communication skills to effectively support customers and articulate the company's technology and product offerings.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities as well as uncover upsell opportunities within assigned accounts
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Strong knowledge in security and compliance space: Vulnerability Management, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX)
• Strong presentation skills and professional communication in emails, RFPs, and reports
• Ability to interact at all levels within customer organizations, from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Excellent written and oral communication skills
• Willingness to travel throughout sales territory

Nice-to-haves

• 'Big 4' or similar consulting experience

Benefits

• Equal Opportunity Employer
• Commitment to diversity and inclusion
• Reasonable accommodations for individuals with disabilities