Senior Technical Account Manager

$170,000 - $200,000/Yr

Reperio Human Capital

Full-time - Mid Level

Remote

Administrative and Support Services

About the position

We're seeking an enthusiastic and customer-focused Technical Account Manager to join a growing team. In this role, you will build strong client relationships, ensure satisfaction, and help drive the adoption of their security and compliance solutions. You'll play a crucial role in understanding clients' needs, advising them on best practices, and identifying opportunities to expand their use of their products.

Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring clients achieve maximum value from the security, compliance, and data protection solutions
• Develop and execute account plans to drive product adoption, increase retention rates, and identify upsell and cross-sell opportunities
• Stay up-to-date on the company's products and security/compliance industry trends to advise clients on effective use and implementation
• Collaborate with internal teams (Support, Product, and Customer Success) to address client issues, enhance satisfaction, and provide timely resolutions
• Regularly analyze account performance and usage metrics to identify potential improvements and proactively address potential risks
• Act as the voice of the customer within the organization, sharing client feedback to drive continuous product and service enhancements

Requirements

• 3+ years experience in Account Management, Customer Success, or a related role within SaaS, ideally in the security or compliance sector
• Strong understanding of compliance frameworks and cybersecurity best practices is a plus
• Exceptional communication skills and a customer-centric mindset
• Proven track record of meeting or exceeding growth and retention targets
• Ability to work cross-functionally to deliver outstanding customer experiences
• Comfortable using CRM tools and analyzing data to make informed account decisions

Benefits

• Be part of a fast-growing company that values innovation and integrity
• Collaborate with a talented team passionate about security and compliance
• Opportunities for career growth and development
• Competitive compensation, benefits, and flexible work environment