Senior Technical Assistant (WCC)- Media & Instructional Technology - Westchester Community College

About the position

The Senior Technical Assistant (WCC) is responsible for providing technical support for end-users for hardware, software, and peripherals via phone, chat, email, or in-person. This role includes providing end-user training for classroom technology, which encompasses projection, audio systems, IP-based cameras, flat panel displays, and interactive devices. A strong understanding of signal flow is essential. The assistant will respond to user calls regarding audio/visual equipment issues in classrooms, submit service tickets, and perform installation, maintenance, and relocation of audio/visual equipment. Additionally, the role involves preparing and maintaining classroom equipment for instructional purposes, tracking audio/visual equipment inventory, and supporting college events with audio/visual equipment and IP-based videoconferencing/streaming applications. Supervision may be exercised over subordinate staff, and the role requires the ability to lift equipment that may weigh up to 50lbs.

Responsibilities

• Technical support for end-users for hardware, software, peripherals, via phone, chat, email, or in-person.
• Provide end-user training for classroom technology including projection, audio systems, IP-based cameras, flat panel displays, and interactive devices.
• Respond to user calls regarding audio/visual equipment issues in classrooms.
• Submit service tickets.
• Perform installation, maintenance, and relocation of audio/visual equipment.
• Prepare and maintain classroom equipment for instructional purposes.
• Track audio/visual equipment inventory and input data into an enterprise software system.
• Support college events with audio/visual equipment and IP-based videoconferencing/streaming applications.
• Exercise supervision over subordinate staff.
• Lift equipment that may weigh up to 50lbs.

Requirements

• High school or equivalency diploma.
• At least three years of experience in the installation, operation, maintenance of audio/visual equipment.
• Proficient and have working knowledge of Microsoft Office 365.
• Strong communication, written, organizational, and presentation skills.
• Ability to work independently.
• Experience with various equipment including cable testers, punch-down tools, wire cutters, projectors, cameras, and encoders.
• Proficiency in IP and Mac addresses, PCs, classroom infrastructure, Apple Desktops, and networked audio/visual equipment.
• Evidence of responsiveness to and understanding of diverse backgrounds of community college students.
• Evidence of equity-minded practice in all college policies, practices, and personnel.

Nice-to-haves

• Valid driver's license.
• Proficiency in YouTube Livestreaming service, Microsoft Teams, Panasonic Projectors/Cameras, network protocols, wireless microphones.
• Experience with Adobe Creative Cloud.

Benefits

• Comprehensive health coverage.
• Choice of defined benefit or defined contribution pension plan.
• Generous leave benefits.
• Access to tax sheltered annuities and a deferred compensation plan.