Appian - Mclean, VA
posted 4 days ago
About the position
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. We are seeking a Senior Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to help lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.
Responsibilities
- Engage with customers post-sales to develop software solutions on the Appian platform.
- Lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions.
- Work within an agile environment to understand clients' business processes and technical needs.
- Launch new relational data models in production.
- Develop APIs to integrate with multiple systems.
- Lead and mentor consultants through fast-paced software implementations.
- Collaborate with client's technical teams and business users throughout the software and development life cycle.
- Drive adoption by empowering clients to become self-sufficient with building process applications.
Requirements
- Passion for mentoring/developing others and experience leading small teams through post-sale software implementation.
- Ability to work with clients to define business processes and gather functional and technical system requirements.
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking 'why' and solving the right problems.
- History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints).
- Basic understanding of object-oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc).
- Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers.
Nice-to-haves
- Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers.
